Contact
Write to us at partnerships@locobonuses.com. One address for everything, read by the team.
Corrections
Found an offer that has changed, a wrong licence number or a broken link? Send the page address and what you saw. Facts we can confirm on the casino’s own pages are corrected, and the card’s “terms read” date moves when we do.
A useful report has four parts:
- The page on LocoBonus where you saw the problem.
- The casino and the offer, for example its welcome bonus for Ireland.
- Where the casino says something different: the address of its bonus terms, cashier or licence page.
- The date you saw it. Offers change often, and the date tells us which version you read.
We check every report against the casino’s own pages and the regulator’s register. A claim that only a forum or another comparison site makes is a lead for us to follow, not a source we publish.
Casinos and affiliate programmes
For listings and commercial partnerships, include the brand, the countries you accept players from and your licence details. A partnership never changes a score: see how we score.
Your account at a casino
We can’t help with deposits, withdrawals, verification or bonus disputes at a casino. Contact the casino’s support first, then its licensing regulator if you can’t resolve it. The regulator is named on each casino review. The route depends on the licence:
- Malta Gaming Authority. After the casino’s own process, complain to the MGA’s Player Support Unit or to the casino’s dispute resolution body through the MGA complaint page.
- Kahnawake Gaming Commission. The casino has 45 days to give you a final decision. If that does not settle it, write to the commission within six months of the problem. Its complaints page lists what to include. It does not take up a complaint that was already aired on a public forum or in the media.
- Curaçao Gaming Authority (formerly the Gaming Control Board). Licensed casinos must acknowledge a complaint within two days and offer free, independent dispute resolution through a body the authority has certified, at the casino’s cost. Ask support which body it uses. You have six months to complain.
- Anjouan. We found no public complaint service run by the licensing body, and the government of the Comoros disputes this licensing regime. Weigh that before you deposit.
Privacy requests
Questions about your data go to the same address. What we collect, and what we don’t, is on the privacy page.
If gambling is a problem
Please reach out to a free helpline instead. They are listed on our responsible gambling page.